FAQ
Why does Shadow Security Indonesia only have a simple page instead of a full website?
This is a security decision. A large website with logins, a database, and an admin panel gives attackers many more doors, and security companies are attractive targets. With a static page that has no user accounts and no database on the web server, we minimize attacks against Shadow Security Indonesia. That lets us focus on handling your case, and the risk of customer data leaking stays small too. Order data goes only into closed storage that admins access.
How do I know this is genuine and not a scam?
Match the contacts on this page with our official accounts on Instagram, Facebook, Threads, and the admins' LinkedIn profiles. We never ask for your password or verification code (OTP). Payment is only discussed after you understand and agree to the work plan.
I've just been hacked. What should I do right now?
Change the passwords of important accounts from a device you trust is safe, enable two-step verification, and sign out all unrecognized devices from your accounts. Do not pay a ransom or reply to the attacker. Then contact us on WhatsApp so we can help you handle it.
Do I need to send my account password?
No. Never write passwords, PINs, or OTP codes in the form or in chat. If access is needed, an admin will explain a safe way to provide it.
How long does the admin take to reply?
An admin will contact you via the WhatsApp or Telegram you provided. For urgent cases such as a newly hacked account, use the WhatsApp chat button.
Do I need to pay before the analysis?
An admin explains the initial findings, estimated time, and cost first. Work only starts after you agree.
Can I ask you to hack someone else's account?
No. We only work on systems, accounts, and devices that belong to you or that you are authorized to secure.
Is my identity kept confidential?
Yes. You may use a nickname. Data is only used to handle your order.